Frequently Asked Questions
We know that choosing shapewear can be a new experience. Here we have compiled answers to the most popular questions - so you can feel safe and confident.
Questions and Answers about Shapewear
About Shapewear
What exactly is shapewear?
Shapewear is underwear that gently smoothes and accentuates shapes. It is not meant to hide, but to provide confidence and comfort - everyday or on holiday.
Will shapewear be comfortable all day long?
Yes! Our shapewear is made of breathable, stretchy fabric that adapts to your body and movements without squeezing or causing discomfort.
However, it is especially important to choose the right size for your body . If you buy a size that is too small, it can cause discomfort. If you choose a size that is too large, it will not give the desired effect.
Will shapewear be visible under clothing?
In our assortment we choose high-quality shapewear, which in most cases will not be visible under clothing. Of course, the choice of color of the shapewear is important. Beige colors will be the most discreet.
How to choose the right size?
Use the size chart on each product page. If you are between two sizes, we recommend choosing the larger size for your convenience. If necessary, our team will help you - write to us, and we will recommend the most suitable one.
Can shapewear be worn every day?
Of course! We recommend choosing slightly corrective models for everyday wear, but for special evenings - tighter options.
Is shapewear safe for the skin?
The short answer is yes! The shapewear we choose is made of fabric that breathes and helps avoid irritation.
Of course, if you have any specific allergies, be sure to check exactly what fabric the specific model is made of.
How to care for shapewear?
Wash by hand or in a laundry bag on a gentle cycle. Do not bleach or tumble dry - this will help your shapewear retain its elasticity and shape longer.
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Find answers about our products
Shipping and Returns
How quickly will I receive my order?
Delivery times may vary, but on average delivery takes :
In Latvia : up to 3 business days (usually the next day).
EU : 3-7 business days.
Outside the EU : 5–20 business days (depending on country and courier).
How much does delivery cost?
Delivery prices depend on the selected products, delivery method and country, but on average delivery costs :
- In Latvia : up to €3.99 (parcel machine) and up to €5.99 (courier).
- International : 5-15 Eur.
Is the delivery trackable?
Yes, all shipments are trackable, and you will receive a link by email after your order is shipped.
Can I return shapewear if the size is not right?
I didn't open the item - of course! If you have opened the item, it depends on what item you purchased.
How is the return done?
The return must be requested by email or via the contact form . After confirmation, the item must be sent to the parcel machine on Saldus Striku Street (Omniva or DPD).
Return costs are covered by the customer, except in cases of damaged goods or as part of special promotions.
How quickly will I get my money back?
Refunds are made within 7-14 business days after receipt and inspection of the item.
A little about us
About Élorelle
What is Élorelle?
Élorelle is a Latvian brand created to make shapewear an ally of everyday comfort and confidence.
Our approach is simple - quality, elegance and an inclusive view of women's diverse shapes.
Who are Elomée products for?
Our selected shapewear is designed for women who want to feel comfortable and confident — regardless of their body shape or lifestyle.
Where are Élorelle products manufactured?
We cooperate with reliable European and global manufacturers to ensure quality, convenience, and safety.
Are Elomée products only available online?
Currently, yes, exclusively online, but we ship to most countries world-wide.
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Orders and Payment
What payment methods do you accept?
The most popular payment methods are available: bank card, PayPal, online banking and other secure payment solutions.
Can I change or cancel an order after it has been placed?
Until the order is shipped - yes! After it is shipped, it will no longer be possible.
Therefore, if you want to change or cancel your order, please contact us as soon as possible and we will help resolve the situation.
What should I do if my order is damaged or I received the wrong item?
If you received a damaged or incorrect shipment - contact us within 5 days !
We will provide a refund or exchange for the correct item.